Anindita Lakhani has 22 Years of rich experience and profound knowledge in Telecom Sector.
Having spent a substantial part of her career in Customer Service, she has immense knowledge in enhancing service experience through Customer Relationship Management, Retention Strategies, managing Inbound and Outbound Call Centres, Training and Quality Audit.
She has been instrumental in imparting training as well as in identifying training needs for right skill development and placement. Her ability to adapt to varied business situations enabled her to provide solutions to Customer centric issues which benefitted the organization at large.
Having worked in a MNC which had changed hands several times, she has had the exposure to changing company policies and goals and thus has a rich knowledge on Change Management. She has received accolades for revenue enhancement, sustainability in maintaining quality and customer satisfaction.
Currently she works as an Associate Partner with EnKASH, which organizes Corporate Training Programs across different industries offering a range of skill and talent development solutions.